The Dynamic Customer Relationship
is delivered by live chat.
inQ’s Telecommunications Practice provides wireline, wireless, broadband internet access and satellite television services providers with a single source turnkey solution for driving sales of multiple products and channels online.
inQ utilizes business rules and web analytics to proactively launch on just the right prospects you want to sell to, when you want to sell to them, with just the solution that fits their needs. Our comprehensive turnkey solution ensures you can scale where you need, when you need, without capital expenditure.
Telecommunications Success
Top 10 Telecom Services website uses inQ’s chat contact center to increase online sales by 20%
| Pre-implementation Goals |
Post-implementation Results |
Increase revenue
Decrease Cost of Sales |
20% increase in online revenue
Revenue to expense ratio of 16:1
Cost of sales 2.5 times less than call center |
inQ’s outsourced Live Chat Sales Solutions can be deployed on your website 24/7/365 to sell, cross sell and up sell your products and services, register a visitor, reduce shopping cart abandonment or product subscription cancellation, helping you exceed your customer acquisition and retention metrics. inQ utilizes business rules and web analytics to proactively launch on just the right prospects you want to sell to, when you want to sell to them, with just the solution that fits their needs. Our comprehensive turnkey solution ensure you can scale where you need, when you need without capital expenditure.
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