SofwareOnline.com Chooses cartQ to Battle Shopping Cart Abandonment with Live Chat Technology

Los Angeles, CA, October 25, 2005- inQ , a leading online marketing company utilizing live chat to put salespeople on the Web, today announced the addition of cartQ to their live chat marketing solutions for online businesses. CartQ helps e-commerce sites such as SoftwareOnline.com populate their online checkout system with live chat agents and effectively help deter shopping cart abandonment.

According to DoubleClick research, 60% of online shopping carts are abandoned resulting in less than half of all potential transactions on e-commerce sites ever being finalized. inQ's cartQ product provides a solution to this growing problem by enabling businesses to implement a simple live chat component to their site's check-out process designed to answer customers' product, shipping, security, privacy or payment questions or even offer special discounts and incentives to encourage consumers to complete their purchase.

cartQ targets shoppers attempting to exit the check-out page before completing their purchase. Either through a "click2chat" button in the shopping cart or a live cashier that proactively launches a chat with the customer, cartQ guides customers through the checkout process, start to finish. The live cashier is equipped with information to answer questions about products, shipping, credit card security, data privacy and other complicated issues that frustrate consumers during the check-out phase.

"Since implementing cartQ into our overall live chat campaign, we have seen a decrease in the number of abandoned carts before and during the checkout process," said Brad Furber, President of SoftwareOnline.com. "inQ's solution helps us engage customers who may otherwise leave our site before completing a transaction, and thereby enhances our ability to provide a high level of personalized customer interaction throughout the shopping and checkout process."

"With the holiday shopping season around the corner businesses are seeking effective strategies to ensure their customers follow-through on their online purchases and maximize the potential transaction value of every shopping cart on their site," said Bernard Louvat, CEO of inQ. "By offering our clients cartQ as a part of our complete live chat solution and marketing agency services, they are better equipped to face this growing online sales problem head-on and effectively increase their total ROI. "

inQ is devoted to bringing the real life, in store shopping experience to the Web by allowing businesses to populate their sites with sales professionals via live chat. Using inQ's live chat solutions, any business can offer their customers trained representatives on their website who will answer questions, sell products and services, and promote up-sell and cross-sell opportunities, all in real-time, 24X7, 365 days out of the year. inQ provides its clients a fully outsourced solution that includes a proprietary ASP chat software application, chat center services with trained and dedicated live agents, and marketing agency expertise that assists clients in the developing, designing and executing a successful live chat sales campaign.

About inQ
Founded in 1999, inQ is a leading developer of chat marketing solutions for e-commerce websites allowing businesses to populate their sites with salespeople through live chat. inQ uses Live-Agents to interact with consumers in pre and post-sale transactions, helping sites deliver more personalized one-on-one sales, and enhance up-sell and cross-sell opportunities with customers. By utilizing state-of-the-art and proprietary live chat technology and trained and experienced sales representatives, inQ offers clients 24/7 online marketing solutions that are completely customized by inQ's in-house marketing agency to meet the specific needs of every client. inQ is working with companies in the travel, retail, media, software, financial services and telecom sectors. More information can be found by visiting www.inq.com .

About SoftwareOnline.com
Founded in 1989, SoftwareOnline.com is a leading developer, reseller and distributor of high performance Windows utility software products and other consumer downloadable applications. SoftwareOnline.com's Windows utility product suite includes Registry Cleaner, Internet Shield, ArmorIE, MemTurbo, SpyDefy, Download Alert Service, CPU Rocket and Advanced System Optimizer. SoftwareOnline.com also partners with a number of leading private and public companies to distribute consumer downloadable applications. SoftwareOnline.com is headquartered in Redmond , Washington , and can be found online at www.softwareonline.com .