inQ has developed state of the art chat and call center services that deliver outsourced live Chat Agent and Voice Agent program execution to eCommerce leaders. inQ operates inQ Central, a 24x7x365 eCommerce Contact Center on premise in Los Angeles, CA. Through inQ Central, you can also tap into an At Home agent population for added staffing flexibility and skills management and into an off shore agent population for lower cost. In addition, inQ Central serves as a lab environment for research and development of leading edge chat and voice products to increase revenue per customer and decrease cost to acquire, serve and retain valued customers. inQ Central is integrated with iQ, inQ's Marketing Agency to provide a test and learn process focused on continuous learning and development of improved results and best practices. This on location facility enables improved cycle time for improvements related to developing leading edge strategies for your eCommerce initiatives.

Let inQ's eCommerce Contact Center do the chatting!

Challenge: Develop Best in Class online Customer Contact Programs while reducing costs and increasing revenue

inQ Central Solutions: Chat Agents focused on delivering Best in Class results with improved revenue per customer, improved customer retention, decreased churn and increased customer satisfaction on customer support while reducing overall cost to serve and acquire. Voice Agents specialized in customer loyalty and retention strategies that also increase revenue per customer with creative up selling and cross selling skills. These agents provide premium level customer recognition communication near real time at point of sale to welcome and position complimentary products and services that the new or returning customer may not have been aware of. eCommerce Contact Center Management expertise and resources for assisting, developing and managing your in-house contact center. inQ resources work on site to support your team. Hands on support to improve your eCommerce initiatives.

How it works: inQ staffs agents to support and execute your eCommerce initiatives. inQ training and launch experts get your project underway at inQ Central. InQ Quality Assurance performs rigid checks to ensure high quality results. Quality Assurance initiatives include mystery shopper services, chat transcript review and 100% verification and confirmation of all product or service sales. inQ provides management support at customer premise. inQ resources in your facility to share and develop best practices.