Many people are developing and selling live chat solutions, promoting them as a great way to improve customer service and increase revenue. Live chat, when employed properly, can really help catapult eCommerce. The problem is that many people believe that all you need to do is to license some software and put a Live Help button up on website pages. chatCommerce, the discipline of using live chat to increase online revenue, takes as much work, effort, skills and experience as other aspects of online marketing. We know this for a fact at inQ because we invented and perfected chatCommerce! From design of the Chat Box, to placement on the page, to script development and training of the Chat Agents, they all require methodology, testing and experience to produce successful results. inQ specializes in developing, testing, refining and launching successful chat campaigns that will increase your online revenue and profits.

Hire inQ for maximum live chat results!

Challenge: Integrate or improve the use of live chat on your site.

Solution: Contract with inQ to engage chatCommerce experts that have experience in working with eCommerce leaders to develop successful online live chat solutions. The iQ account management team will work with you to design and implement a custom live chat program to meet your unique business needs Whether you use inQ's chat technology or another solution, we can help you. Part of our success is that we continue to refine and modify all aspects of the campaign to reach the desired success levels. We have a large active client base that allows us to continue to learn and refine chatCommerce methodologies and leverage that knowledge across multiple vertical markets with all our clients. Work with the one and only chatCommerce experts!

How it works: inQ starts by assigning you a chatCommerce manager to oversee your account and work with you to design the most effective live chat campaign for your business needs. The inQ account management and design team will work with you to understand your goals, objectives and challenges and map them into an action plan. The iterative design process includes both script writing and graphic design development. inQ will leverage its already successful library of scripts and user interface techniques to build the foundation of your campaign. inQ account management team will design an implementation plan with several milestones and success criteria measurements selected. inQ prides itself on testing and refining the message & methodology in order to achieve the highest possible results. Testing is an important component for launching all campaigns. Several tests and different scenarios will be launched and benchmarked against your current results so we can collect feedback, analyze and make enhancements. inQ will continue to monitor results, leverage experience, stay current with industry trends and provide research to continually improve results. inQ account management team will send weekly reports with full reporting to keep you up to date with all campaign activities.