Chat Contact Center for Online Sales & Marketing
Increase online sales with our outsourced turnkey pro-active chat solutions

inQ designs and manages world-class revenue enhancement solutions for corporations chartered with strategic business initiatives centered on the internet environment. With our full-service approach of revenue enhancement, customer retention, and easy implementation, inQ has raised the standard for reaching out to your customers and driving revenue at the same time.

Benefits:
› Increase online sales
› Increases conversion rate of browsers-to-buyers
› Increases average order size
› Reduces shopping cart abandonment
› Increase ROI of online advertising campaigns
› Capture leads online
› Increase quality of customer shopping experience
› Allows real time communication with customer
› Decreases average time to response – Customer wait time less than 12 seconds
› Shields against ebbs-and-flows in customer contact volume –Chat abandon rate inferior to 1%
› Maintains brand value with quality-focused trained agents
› Lowers cost of sales by chatting simultaneously with multiple users – 6 times more cost effective than phone
› Our outsourced solution is delivered turnkey and can increase your online sales by 30% in 30 days
› Leverage inQ's best in class capabilities in chat contact center management, chat technology and chat marketing
› Leverage inQ's experience in the retail industry
› Leverage inQ's variable pricing model
› No dedicated staff on your end
› More cost-efficient than in-house effort using licensed chat tools

inQ’s outsourced Live Chat Sales Solutions can be deployed on your website 24/7/365 to sell, cross sell and up sell your products and services, register a visitor, reduce shopping cart abandonment or product subscription cancellation, helping you exceed your customer acquisition and retention metrics. inQ utilizes business rules and web analytics to proactively launch on just the right prospects you want to sell to, when you want to sell to them, with just the solution that fits their needs. Our comprehensive turnkey solution ensure you can scale where you need, when you need without capital expenditure.